As the government tries to slow the spread of COVID-19 and our daily lives change rapidly, I wanted to keep you abreast of some important information that impacts your child’s therapy and our service.

We are 100% committed to ensuring the physical and mental well-being of all our clients during this challenging time. I know many parents and children are feeling very anxious and overwhelmed, so please lean into your therapy team. We are here to help you get through this.

I also know all our children and families have worked so hard towards their therapy goals and how committed you are in supporting the development of your child. In light of this, I was very encouraged earlier in the week when the federal Minister for Health, Greg Hunt, declared that all Allied Health Professionals are considered Essential Services and he encouraged us to continue our work with clients. 

Furthermore, we have had communications from the NDIS Quality & Safeguards Commission to inform us that as a NDIS registered provider, we are obligated under their quality indicators to provide continuity of supports to NDIS participants while managing risks

These directives mean that for now, Occumax is open for business and we are still able to see clients face to face. In practice this means that we have added extra infection control measures in line with the government’s guidelines and directives. I thank you for helping us to manage waiting room congestion and helping your child to sanitise your hands as you enter our building and leave your therapy room. 

We have also increased our offering of virtual therapy sessions to help support social distancing recommendations and rules. I would like to thank everyone who has given virtual therapy a try this week. From what therapists are reporting, sessions have been very successful apart from a few connection glitches earlier in the week when the whole country was trying to go online. I know all the telcos and software providers are trying their best to roll out more servers and online infrastructure. 

In the event that social distancing rules become tighter, we want to support and prepare families as best we can. Over the coming week, your therapist will be discussing with you what a virtual therapy session might look like for your child. They can answer any questions you might have and they will show you the platform we use. I have also asked our therapists to make one activity in your face to face session a virtual one so you and your child can get a feel for if in a fun way. Please visit the Occumax Virtual page on our website for more information about this vehicle for intervention and check our website over the coming days as we post FAQs and tips for making your virtual sessions a success. 

As the government rolled out their Stage Two COVID-19 restrictions today, I strongly encourage you to consider virtual therapy sessions for your child. Please chat with your therapist or our receptionist if you would like to change your upcoming appointments from face to face to virtual. You can also book a virtual therapy session on our website at https://www.occumax.com.au/appointments/ under the Phone & Video Consultations tab.

If you have any questions about the changes we are making at Occumax to help reduce the spread of COVID-19 or the impact that it might have on your child’s therapy, please don’t hesitate to contact either myself, your child’s therapist or our Practice Manager, Cindy.

PS: We have had occasional problems with our phone line this week but email and sms seems to be working ok. If you can’t get through on the phone, please send an email to [email protected] or reply to your appointment confirmation sms. 

PSS: We are going to take some of our therapy groups online next term and introduce some online parent options too.


Natalie Brown
Natalie Brown

Natalie is an Occupational Therapist & Director at Occumax. She specialises in helping children to maximise their potential to live, learn and play.