Customer Feedback

Your Opinion Matters

Your feedback helps us grow

Your feedback is really important to us. If you have a complaint, compliment or suggestion, we want to hear from you.

At Occumax, we use a Kaizen approach to make sure our business is continually improving for the better. Kaizen is a Japanese word which means "change for better". The Kaizen philosophy is about all team members making continuous, incremental improvement across all business activities and that these improvements add up to substantial change over time.

We need your help to know what is working, what's not, and what changes you would like to see at Occumax. Your feedback helps us to better serve your family and our community. You can use the feedback form on this page to provide your feedback. You can also call our office on 07 4818 0445 and speak with our Practice Manager or Director to give your feedback.

Got a complaint, compliment or suggestion?

Please use the form below to give your feedback.

We value your privacy and would never spam you

What to do if you do no feel that your concerns have been addressed?

If you do not feel that your concerns have been properly addressed by our management team and you are an NDIS participant, you can contact the NDIS Commission on 1800 035 544 to make a complaint. If you are not an NDIS participant, you can contact ASIC to make a complaint.

If you have specific concerns about your treating health practitioner which you feel have not been addressed by Occumax, you can contact AHPRA if the complaint is about a registered health professional e.g. Occupational Therapist or Psychologist. If your concern is about an unregistered health professional, such as a Speech Pathologist or Social Worker, you can contact their professional association to make a complaint, e.g. Speech Pathology Australia or the Australian Association of Social Workers.